UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

Customer Account Support Executive

161799
Singapore, Singapore, Singapore
Nov 16, 2021

Share:

Job Description

Description

At Xilinx, we are leading the industry transformation to build an adaptable, intelligent world. ARE YOU bold, collaborative, and creative? We develop leaders and innovators who want to revolutionize the world of technology. We believe that by embracing diverse ideas, pushing boundaries, and working together as ONEXILINX, anything is possible.

Our culture of innovation began with the invention of the Field Programmable Gate Array (FPGA), and with the 2018 introduction of our Adaptive Compute Acceleration Platform (ACAP), has made a quantum leap in capability, solidifying our role as the adaptable platform supplier of choice. From the beginning, we have always believed in providing inventors with products and platforms that are infinitely adaptable. From self-driving cars, to world-record genome processing, to AI and big data, to the world's first 5G networks, we empower the world's builders and visionaries whose ideas solve every day problems and improve people's lives.

If you are PASSIONATE, ADAPTABLE, and INNOVATIVE, Xilinx is the right place for you! At Xilinx, we care deeply about creating significant development experiences while building a strong sense of belonging and connection. We champion an environment of empowered learning, wellness, community engagement, and recognition, so you can focus on work that matters - world class technology that improves the way we live and work. We are ONEXILINX.

As an individual contributor the successful candidate will be responsible for demand management in the Customer Operations organization within Xilinx Operations.  

The key responsibilities include managing supply assurance, building strong customer/distributor relationships, project management to drive process development and improvements, and promoting the supply chain as an advantage for Xilinx. 

Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, review customer/distributor backlog and expedite requests, cross functional engagement with factory teams, and identifying actions to drive improved delivery performance.

The emphasis of this customer-facing role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, quickly prioritize key initiatives, and operate independently for most assigned functions. 

Support all customer operations related activities and projects as assigned. 

Must have the ability to engage, influence, and arbitrate between multiple internal and external stakeholders.   

 

Requirements 

  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/ Operations/ emphasis preferred
  • Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.), familiarity with Oracle/SAP is preferred
  • >5 years experience preferred in Supply Chain or Operations.  Specifically, experience with key strategic customers in the data center or wired and wireless  segments preferred.
  • Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results.
  • Ability to work within dynamic cross-functional team environment.
  • Meticulous and able to work with minimum supervision. Diligent and willingness to work hard and smart 
  • Strong business acumen, written and verbal communication skills.
  • Exceptional interpersonal skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers.
  • Demonstrated success in working with customers to resolve complex issues and develop solid business relationships.
  • Demonstrated operational management experience, with track record of developing and improving organizational performance, successful project  execution and delivery.  
  • Ability to demonstrate critical and strategic thinking and execution. Able to manage internal and external messaging when handling confidential information
  • Able to demonstrate problem solving skills and work in high level of stress environment with positive mindset and able to follow up with team across the globe with different time zone,  culture and language
  • Advanced level of excel data analysis with excel formula and pivot summary into key takeaways. It is plus to have the skillset of pandas analysis, power bi and biz intelligence software knowledge.
Share:

Similar Jobs

Business Systems Analyst

Singapore, Singapore, Singapore

Sr Staff Design Engineer

Singapore, Singapore, Singapore

Corporate Revenue Assurance and Investigations

Singapore, Singapore, Singapore

DFT (Design-for-Test) Engineer

Singapore, Singapore, Singapore

Customer Account Support Executive

Singapore, Singapore, Singapore

Senior System Test Engineer

Singapore, Singapore, Singapore

Supply Chain Planner - 1 Year Contract

Singapore, Singapore, Singapore

Supply Chain Planner - 1 Year Contract

Singapore, Singapore, Singapore

Staff Research Engineer, Xilinx Labs Asia-Pacific

Singapore, Singapore, Singapore

NPI Product Engineering Intern

Singapore, Singapore, Singapore

NPI Product Engineering Intern

Singapore, Singapore, Singapore

Senior Product Characterization Engineer

Singapore, Singapore, Singapore

Design Engineer (Contract)

Singapore, Singapore, Singapore

Design Engineer (Contract)

Singapore, Singapore, Singapore

Product Characterization Engineer

Singapore, Singapore, Singapore

Business Systems Analyst - 1Year Contract

Singapore, Singapore, Singapore

Material Planner

Singapore, Singapore, Singapore

Data Management Specialist

Singapore, Singapore, Singapore

Customers Operations Business Analyst

Singapore, Singapore, Singapore

Customers Operations Business Analyst

Singapore, Singapore, Singapore

Operations Product Planner (6 Months Contract)

Singapore, Singapore, Singapore

NPI Planning Analyst

Singapore, Singapore, Singapore

NPI Product Engineering intern

Singapore, Singapore, Singapore

Senior Design Engineer II

Singapore, Singapore, Singapore