UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

Senior Customer Operations Account Manager

161465
San Jose, CA, United States
Oct 26, 2021

Share:

Job Description

Description

At Xilinx, we are leading the industry transformation to build an adaptable, intelligent world. ARE YOU bold, collaborative, and creative? We develop leaders and innovators who want to revolutionize the world of technology. We believe that by embracing diverse ideas, pushing boundaries, and working together as ONEXILINX, anything is possible.

Our culture of innovation began with the invention of the Field Programmable Gate Array (FPGA), and with the 2018 introduction of our Adaptive Compute Acceleration Platform (ACAP), has made a quantum leap in capability, solidifying our role as the adaptable platform supplier of choice. From the beginning, we have always believed in providing inventors with products and platforms that are infinitely adaptable. From self-driving cars, to world-record genome processing, to AI and big data, to the world's first 5G networks, we empower the world's builders and visionaries whose ideas solve every day problems and improve people's lives.

If you are PASSIONATE, ADAPTABLE, and INNOVATIVE, Xilinx is the right place for you! At Xilinx, we care deeply about creating significant development experiences while building a strong sense of belonging and connection. We champion an environment of empowered learning, wellness, community engagement, and recognition, so you can focus on work that matters - world class technology that improves the way we live and work. We are ONEXILINX.

Position Scope

As an individual contributor the successful candidate will be responsible for demand management in the Customer Operations organization within Xilinx Operations.

 The key responsibilities include managing supply assurance, building strong customer/distributor relationships, project management to drive process improvements and system solutions which have significant business impact, and promoting the supply chain as an advantage for Xilinx. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, working with the factory teams, and identifying action to drive improved delivery performance.

The emphasis of this customer-facing role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, quickly prioritize key initiatives, and operate independently.

Must also have the ability to engage, influence, and arbitrate between multiple internal & external stakeholders.

Responsibilities

  • Closely works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
  • Analyzes customer/distributor forecast and demand data to ensure customer supply continuity
  • Acts as the voice of the customer/distributor to internal Operations stakeholders
  • Provide leadership to support the development, maintenance and continuous improvement of all customer fulfillment areas, including customer forecast, program management, order management and key customer management.
  • Effective attainment of key metrics (KPIs).
  • Work cross-functionally to share best practices and modify processes and policies to improve overall customer experience.
  • Project manages the implementation of supply chain initiatives
  • As a senior COAM, mentor, coach and develop team members to increase their effectiveness as well as employee engagement by creating a continuous learning and collaborative environment.
  • Establishes policies and procedures that produce high quality customer experience.
  • Continuously research and remain knowledgeable on industry trends and competition.
  • Takes ownership of Xilinx customer/distributor scorecard fulfillment performance and drives improvement in the areas of supply, service, and delivery

Qualifications:

  • 7+ years’ experience preferred in Supply Chain or Operations. Specifically, experience with key strategic customers in the data center or wired and wireless segments preferred.
  • Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results.
  • Exceptional interpersonal skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers.
  • Strong business acumen, written and verbal communication skills.
  • Demonstrated success in working with customers to resolve complex issues and develop solid business relationships.
  • Demonstrated operational management experience, with track record of developing and improving organizational performance, successful project execution and delivery.
  • Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.).
  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/Operations/ emphasis preferred.

 

Share:
 

Similar Jobs

Senior Software Development Engineer

San Jose, CA, United States

CyberSecurity Engineer

San Jose, CA, United States

Senior RTL Design Engineer

San Jose, CA, United States

Senior Application Engineer

San Jose, CA, United States

Staff Application Engineer

San Jose, CA, United States

Staff SOC Integration Design Engineer

San Jose, CA, United States

North America Payroll Manager

San Jose, CA, United States

ASIC Design Engineer-AI Engine

San Jose, CA, United States

SoC Architect

San Jose, CA, United States

FPGA Architect

San Jose, CA, United States

Hardware Design Intern January 2022

San Jose, CA, United States

Senior Systems Design Engineer

San Jose, CA, United States

Business Manager - Datacenter Group

San Jose, CA, United States

Senior Product Management Engineer

San Jose, CA, United States

Staff Financial Analyst

San Jose, CA, United States

Staff Financial Analyst

San Jose, CA, United States

Senior Staff Mixed Signal/RTL Design Engineer

San Jose, CA, United States

Staff Design Applications Engineer

San Jose, CA, United States

Business Systems Analyst

San Jose, CA, United States

Automotive Vertical Marketing Manager

San Jose, CA, United States

R&D Financial Analyst

San Jose, CA, United States

SerDes Applications Design Engineer

San Jose, CA, United States

SoC architect

San Jose, CA, United States