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Xilinx is hiring a Business Systems Analyst / CRM Program Manager to join our Wired & Wireless Communications Group team based in our HQ in San Jose.
This is a newly created, highly visible global role in new Business Unit of Wired & Wireless Communications – reporting directly to Head of Sales Strategy & Operations – managing critical projects and business initiatives, including Sales Pipeline Management & Sales Metrics and critically responsibility for the successful roll out and implementation of our next generation CRM infrastructure and related tools globally within WWG – working in very close partnership with our WWG global Sales teams and key corporate functions.
This is an individual contributor role.
Successful roll out and implementation of new next generation CRM infrastructure with focus on clear business process
Training and communication of new business process updates & next generation CRM infrastructure to global WWG Sales Teams
Very close partnership and cross functional collaboration with multiple corporate functions such as Marketing, Finance & IT
Understand and clearly document business processes impacting WWG
Model and analyse data to improve process and structure
Lead training sessions on new processes and tools for all WWG Sales and business users
Lead and manage WWG global Pipeline Management initiatives and programs
Lead, manage and report out of key WWG Sales Metrics
Drive and manage all existing and new WWG Sales process
Bachelor's degree in Mathematics, Science, Business Administration, Finance, Economics, or related field
5+ years of experience in Change Management & Business Process Management
5+ years in Sales, Sales Operations or Sales Enablement
Experience in deploying new CRM systems to global Sales Teams (ie SalesForce.com, MS Dynamics), semiconductor/telecommunications industry preferred
Familiarity with Oracle Business Intelligence, Seibel CRM, Google Analytics
Very strong business acumen
Strong data visualization skills that can clearly communicate results and insight from complex quantitative analysis in a clear, actionable manner
Excellent communication skills, ability to summarize complex, detailed data to present to executive level staff
Proficiency in the use of Microsoft Office tools (Excel, PowerPoint, Word, Access), advanced skills in Excel are a must
In addition, the successful candidate will be:
Self-motivated, analytical & meticulous individual who can work with minimal supervision
Comfortable working on fluid, dynamic and ambiguous projects, where tasks become clearer as the project progresses
Have strong oral and written communication skills with ability to communicate effectively across different teams and with internal and stakeholders
A strategic thinker: Able to link smaller details to the broader strategic picture—such as, business goals, brand, customer attributes, and risks
A fluid communicator: Articulate complex concepts in a clear, concise audience appropriate manner. Build consensus among cross-functional teams and influence decision making within senior-level audiences
A strong team player: Work effectively with teams across different regions and functions. Build trust with and support from all levels of the organization