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Order Fulfillment Supervisor

157361
Singapore, Singapore, Singapore
Jun 26, 2019

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Job Description

Description

At Xilinx, we are leading the industry transformation to build an adaptable, intelligent world. ARE YOU bold, collaborative, and creative? At Xilinx, we hire and develop leaders and innovators who want to revolutionize the world of technology.  We believe that by embracing diverse ideas, pushing boundaries, and working together as ONEXILINX, anything is possible.


Our culture of innovation began with the invention of the Field Programmable Gate Array (FPGA), and with the 2018 introduction of our Adaptive Compute Acceleration Platform (ACAP), has made a quantum leap in capability, solidifying our role as the adaptable platform supplier of choice.  From the start, we have always believed in providing inventors with products and platforms that are infinitely adaptable. From self-driving cars, to world-record genome processing, to AI and big data, to the world’s first 5G networks, we empower the world’s builders and visionaries whose ideas solve every day problems and enhance people’s lives.


If you are PASSIONATE, ADAPTABLE, and INNOVATIVE, Xilinx is the right place for you!  At Xilinx we care deeply about creating meaningful development experiences while building a strong sense of belonging and connection. We foster an environment of empowered learning, wellness, community engagement, and recognition, so you can focus on work that matters – world class technology that improves the way we live and work.  We are ONEXILINX.

 

Responsibilities: 

  • Supervise a team of order administrators on day-to-day timely processing of Sales Orders, providing confirmations, executing change orders, with precise accuracy to ensure and support on-time delivery in accordance to defined process, SOX and Trade compliance

  • Reviews customer inquiries, problems and serves as the single point of escalation for customer, working collaboratively with internal departments to quickly determine appropriate solutions and/or responses

  • Take ownership on order management related metrics and SLA to provide reports and drive required areas of improvement to ensure maximum operational efficiency

  • Participate in special or cross-functional team project testing and execution and perform additional duties as required by Manager

  • Provide coaching and performance counseling to direct reports as to their performance in an open, constructive, and timely manner


Requirement:

  •  Bachelor’s Degree in Business, Supply Chain, Information Systems or a related field

  •  5 years’ supervisory experience in order management to and people management skills

  •  Knowledge of Oracle based order management applications is desired

  •  Promote and maintain strong and positive relationships with staff, peer groups, leadership, customers, vendors, contractors, and other stakeholders

  •  Demonstrates enterprise-wide thinking and attitude of operational excellence, displays professionalism, dependability, and resourcefulness

  •  The candidate must be able to work EMEA shift hours, from 3pm to 12am

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