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CRM Customer Support Analyst - Contract

157244
Saggart, Ireland, Ireland
Jun 21, 2019

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Job Description

Description

 

At Xilinx, we are leading the industry transformation to build an adaptable, intelligent world. ARE YOU bold, collaborative, and creative? At Xilinx, we hire and develop leaders and innovators who want to revolutionize the world of technology.  We believe that by embracing diverse ideas, pushing boundaries, and working together as ONEXILINX, anything is possible.

 

Our culture of innovation began with the invention of the Field Programmable Gate Array (FPGA), and with the 2018 introduction of our Adaptive Compute Acceleration Platform (ACAP), has made a quantum leap in capability, solidifying our role as the adaptable platform supplier of choice.  From the start, we have always believed in providing inventors with products and platforms that are infinitely adaptable. From self-driving cars, to world-record genome processing, to AI and big data, to the world’s first 5G networks, we empower the world’s builders and visionaries whose ideas solve every day problems and enhance people’s lives.

 

If you are PASSIONATE, ADAPTABLE, and INNOVATIVE, Xilinx is the right place for you!  At Xilinx we care deeply about creating meaningful development experiences while building a strong sense of belonging and connection. We foster an environment of empowered learning, wellness, community engagement, and recognition, so you can focus on work that matters – world class technology that improves the way we live and work.  We are ONEXILINX. 


Job Description:

  • Provide superior user support for Siebel CRM application, including Pricing, Opportunity Management and Quoting.
  •  Provide user access, system administrative tasks, application functionality and data clean-up initiatives.

  •  Participate in cross functional initiatives to improve and develop current work practices.

  •  Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application. 

  •  Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.

  •  Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.

  • Create and maintain user documentation current with changes.

Qualifications:

  • Minimum 2 years’ experience supporting CRM applications such as Oracle Siebel, Microsoft CRM Dynamics, SAP or Salesforce.
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work effectively and collaboratively with internal and external stakeholder groups 
  • Ability to work independently or as part of a team in a fast-paced multi-project environment globally
  • Ability to effectively manage multiple assignments and priorities.
  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally.

 

 

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