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Staff Customer Quality Engineer

157233
San Jose, CA, United States
May 13, 2019

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Job Description

Description

Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. Xilinx's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).

Our global team is growing and we are looking for bold, collaborative and creative people to help us lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. Come do your best work and live your best life as part of the ONEXILINX team!

 

Reporting to the Customer Quality Director, the Staff Customer Quality Engineering role will coordinate global account quality engagements and have the following responsibilities

  • New product introduction support.
    • Support marketing messaging related new product release for components & boards.
    • Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental.
    • Work with support, design, product, and test engineering to drive customer 8D resolution and preventive action.
  • Manage quality perception with sales, factory, and key customers.
    • Understand emerging customer quality, use profiles, and environmental requirements
    • Shape & improve customer quality scorecard results
    • Plan and manage customer technology assessments, audits, and visits
  • Drive customer issue handling
    • Work closely with sales FAE’s & technical support to diagnose application issues & other customer problems
    • Resolve customer issues to root cause and corrective actions
    • Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns
    • Provide technical application assistance in failure analysis

 

Qualifications:

  • Bachelor of Science in Electrical Engineering or related field preferred.
  • 9+ years (or equivalent experience) working in semi-conductor or electronics in either quality, product engineering, support or a direct sales role.
  • Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and markets such as datacenter, automotive and aerospace a plus.
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