Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty in Xilinx products and processes
Manage and improve customer quality scorecards and expectation. On site customer visits to facilitate quality issue resolving and build up relationships with customers
Be the focal point of contact in technical liaison between the customer and Xilinx engineering communities; To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem
Management of customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
PCN, PDN customer communication.
Job Requirements
Degree in electrical engineering with at least 10 years relevant working experience in semiconductor industry (such as wafer fab, test/assembly, IC design house) or PCB board industry (SMT, board customer support)
More than 10 years’ experience in customer support in IC industry; familiar with IC failure modes and IC application to electronics systems; experience in FPGA quality and application support is a plus
Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever required
