UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

Staff customer quality engineer

155814
Singapore, Singapore, Singapore
Jan 21, 2019

Share:

Job Description

Description

Job Responsibilities
  • Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty  in Xilinx products and processes
     
  • Manage and improve customer quality scorecards and expectation.  On site customer visits to facilitate quality issue resolving and build up relationships with customers
     
  • Be the focal point of contact in technical  liaison between the customer and Xilinx engineering communities;  To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem
     
  • Management of  customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
     
  • Approve quality RMA customer complaint resolution; drive RMA investigation, analysis, corrective action, preventive action, and implementation
     
  • Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
     
  • PCN, PDN customer communication.

Job Requirements
  • Degree in electrical engineering with at least 10 years relevant working experience in semiconductor industry (such as wafer fab, test/assembly, IC design house) or PCB board industry (SMT, board customer support)
  • More than 10 years’ experience in customer support in IC industry; familiar with IC failure modes and IC application to electronics systems; experience in FPGA quality and application support is a plus
  • Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
  • Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever required
Share:

Similar Jobs

Senior Design Engineer

Singapore, Singapore, Singapore

NPI Operation Analyst

Singapore, Singapore, Singapore

Intern - Characterization

Singapore, Singapore, Singapore

Order Administrator

Singapore, Singapore, Singapore

Intern - ATE Characterization

Singapore, Singapore, Singapore

Research Intern

Singapore, Singapore, Singapore

IC Design Engineer

Singapore, Singapore, Singapore

Full Stack python/PHP Web Developer

Singapore, Singapore, Singapore

Senior Reliability Engineer

Singapore, Singapore, Singapore

IC Layout Engineer

Singapore, Singapore, Singapore

Staff customer quality engineer

Singapore, Singapore, Singapore

Production Product Engineering Intern

Singapore, Singapore, Singapore

Product Characterization Engineer (SoC)

Singapore, Singapore, Singapore

Order Fulfilment Specialist

Singapore, Singapore, Singapore

Global Pricing Services Associate

Singapore, Singapore, Singapore

Capacity Planner

Singapore, Singapore, Singapore

Order Management Business Systems Analyst

Singapore, Singapore, Singapore

Senior MPSOC Validation & Characterization Engineer

Singapore, Singapore, Singapore

Product Quality Engineer – System Level Testing

Singapore, Singapore, Singapore

Research Intern

Singapore, Singapore, Singapore

Research Intern

Singapore, Singapore, Singapore

Full Stack python/PHP Web Developer

Singapore, Singapore, Singapore