UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

Senior Staff Customer Quality Engineer

155723
San Jose, CA, United States
Sep 7, 2018

Share:

Job Description

Description

Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. Xilinx's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).

Our global team is growing and we are looking for bold, collaborative and creative people to help us lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. Come do your best work and live your best life as part of the ONEXILINX team!

 

Reporting to the Customer Quality Director, this customer quality engineering role will coordinate global account quality engagements and have the following responsibilities:

  • New product introduction support. ◦Support marketing messaging related new product release for components & boards
    • Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental.
    • Work with support, design, product, and test engineering to drive customer 8D resolution and preventive action.
  • Manage quality perception with Sales, factory, and key customers.
    • Understand emerging account quality and environmental requirements
    • Shape & improve customer quality scorecard results
    • Support customer audits and visits
    • Resolving customer issues to root cause and corrective actions
  • Drive customer issue handling
    • Work closely with sales FAE’s & technical support to diagnose application issues & other customer problems
    • Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns
    • Provide technical application assistance in failure analysis

Qualifications:

  • Bachelor of Science in Electrical Engineering or related field preferred.
  • 9+ years (or equivalent experience) working in semi-conductor or electronics in either quality, product engineering, support or a direct sales role.
  • Experience with GPU, ARM, datacenter, automotive and aerospace markets a plus.
Share:

Similar Jobs

Senior Financial Analyst

San Jose, CA, United States

Global Briefing Center Coordinator

San Jose, CA, United States

Business Development Manager - Data Center

San Jose, CA, United States

Business Development Manager - Data Center

San Jose, CA, United States

DSP Engineer

San Jose, CA, United States

Communications System Engineer - DPD

San Jose, CA, United States

Senior Software Engineer - Tools Integration

San Jose, CA, United States

Customer Operations Account Manager

San Jose, CA, United States

Product Engineer - FPGA Implementation SW

San Jose, CA, United States

Sales Program Manager

San Jose, CA, United States

New Product Introduction (NPI) Lab Technician

San Jose, CA, United States

Channel Inside Sales Representative

San Jose, CA, United States

Software Engineer

San Jose, CA, United States

Software Engineer

San Jose, CA, United States

Verical Marketing Manager

San Jose, CA, United States

Data Scientist

San Jose, CA, United States

RFSoC Marketing Applications Manager

San Jose, CA, United States

Senior Mergers & Acquisition Integration Lead

San Jose, CA, United States

Trade Compliance Specialist

San Jose, CA, United States

DevOps Engineer

San Jose, CA, United States

Staff Software Engineer

San Jose, CA, United States

Staff Foundry Engineer

San Jose, CA, United States